General Refund and Cancellation Policy

Dex Elite Travel and Tours strives to provide exceptional, stress-free travel experiences across Jamaica. However, we understand that unforeseen plans and circumstances may arise. We have implemented the following refund and cancellation policy to ensure fairness, transparency, and flexibility for all our guests.

Cancellation Fees

  • Cancellations made at least 72 hours prior to the tour date or transfer service: A full refund will be issued or applied as a future travel credit, minus any applicable processing fees.

  • Cancellations made within 24–48 hours prior to the tour date or transfer service: No refund will be issued. However, you may be eligible to reschedule your booking, subject to availability and any applicable rescheduling fees.

No-Show & Delay Policy

  • No-Shows: If you do not show up for your scheduled tour or airport transfer without providing prior notice, your full booking fee will be forfeited and no refund will be issued.

  • Grace Period: A 30-minute grace period from your scheduled pick-up time is allowed. If you contact us within this grace period to inform us of a delay, we will make every reasonable effort to accommodate you.

  • Expired Grace Period: Once the 30-minute grace period has expired without communication, your booking will automatically be marked as canceled and no refund will be issued. If you choose to reschedule after a missed pick-up, it will be subject to vehicle availability and additional transfer fees determined by your hotel location and processing costs.

Deposit Payment Policies

  • Partial Payment (Deposit): A 25% deposit of the total tour package cost is required at the time of booking to confirm your reservation.

  • Remaining Balance: The remaining 75% balance is due on the day of service prior to the start of your tour or transfer.

Rescheduling

If you need to change your tour or transfer date, please contact us at least 48 hours prior to your original scheduled pick-up time. Rescheduling requests are subject to availability, and a minor administrative fee may apply depending on the nature of the change.

Force Majeure & Severe Weather

In the event of unforeseen circumstances beyond our control—such as extreme weather, natural disasters, acts of God, government restrictions, or safety closures at attraction sites—we may be unable to operate the tour as planned. In such cases, guests will be offered the option to reschedule for another date, switch to an alternative tour of equal value, or receive a full refund.

Questions & Assistance

For cancellations, rescheduling requests, or further clarification on our policies, please reach out to our team directly:

  • Phone / WhatsApp: +1 (876) 409-2083

  • Instagram: @dex_elite_travel_and_tours

  • Location: Negril, Jamaica

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