Privacy Policy

01 Information We Collect

We collect personal information that you voluntarily provide to us when booking a tour, making an inquiry, or communicating with us. This may include:

• Contact Information: Full name, email address, phone number, and WhatsApp contact details.
• Booking Details: Pick-up and drop-off locations (hotel or Airbnb name), preferred tour dates, group size, and special requests.
• Payment Information: Payment card details and transaction records processed securely through our trusted third-party payment gateways.
• Technical & Usage Data: IP address, browser type, device information, and pages visited on our website via cookies and analytics.

02 How We Use Your Information

We use the information we collect to deliver exceptional, seamless travel experiences, including:

• Processing and confirming tour reservations and airport transfers.
• Communicating important updates, pick-up times, and itinerary changes via email, phone, or WhatsApp.
• Safely navigating and coordinating hotel or Airbnb pick-up and drop-off logistics.
• Improving our website performance, tour packages, and customer service.
• Sending promotional offers, new package updates, or seasonal discounts (you may opt out at any time).

03 Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share information in limited circumstances:

• Service Providers & Attraction Partners: Sharing necessary details (such as guest names or group counts) with local attraction venues, boat captains, or adventure guides to fulfill your booking.
• Payment Processors: Sharing transaction details with secure payment processors to complete purchases.
• Legal Compliance: Disclosing information if required by law, court order, or to protect the safety, rights, and property of Dex Elite Travel and Tours, our staff, or our guests.

04 Data Security

We implement strict physical, electronic, and procedural safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

05 Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, some features of our booking platform may not function properly without them.

06 Media & Photography

During our tours, photography or video footage may be captured for promotional and social media purposes. If you prefer not to appear in photo or video materials, please notify your driver or tour guide prior to the start of your tour.

07 Your Rights

You have the right to:

• Access, update, or correct the personal information we hold about you.
• Request the deletion of your personal data, subject to legal or record-keeping requirements.
• Opt out of receiving promotional marketing communications at any time.

08 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated effective date. We encourage you to review this policy periodically.